Privacy Policy

1. Introduction

KenZobe Technologies ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

This policy is compliant with the Kenya Data Protection Act, 2019, and the General Data Protection Regulation (GDPR) where applicable. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact details (email address, phone number, physical address)
• Company or organization name
• Job title and professional information
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy for details)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our products and services
• Communication: To respond to inquiries, send updates, and provide customer support
• Payment Processing: To process transactions and manage billing
• Marketing: To send promotional materials and newsletters (with your consent)
• Analytics: To analyze website usage and optimize user experience
• Legal Compliance: To comply with legal obligations and enforce our terms
• Security: To detect, prevent, and address fraud and security issues

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure data centers with physical and digital safeguards

Your data is stored on secure servers located in Kenya and/or trusted international data centers. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

6. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., payment processors, hosting providers, analytics services)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

7. Your Data Protection Rights

Under the Kenya Data Protection Act, 2019, and GDPR (where applicable), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with the Office of the Data Protection Commissioner (Kenya) or relevant supervisory authority

To exercise any of these rights, please contact us using the details provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Transfers to countries with adequate data protection levels
• Your explicit consent where required

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.